A passionate Business Analyst with 10+ years of success and a proven track record embracing and applying design thinking principles and practices to clients and businesses. Adaptable and versatile with the ability to work across various industries and businesses, with tangible success delivering digital transformation, strategic thinking, and developing journey maps, personas and insights to meet the unmet needs of customers and employees. Avi leverages a deep understanding of people, technology, and processes to provide a holistic approach. Broad experience across NGOs, digital, education, health, public sector and Government agencies.